Contact Us

FAQs

  • Sale Dates

    When is the next One Salonica Sale?

    The One Salonica Mid-Season Sale begins Monday, July 10, 2017 and ends Thursday, August 31, 2017.
  • Parking

    Where can I park?

    Τhere are numerous parking spots at our 3-level underground car park (Levels -2, -3, -4). You may enter our underground car park from Giannitson and Kotta Roulia Streets.

    What are the car park opening hours?

    The car park opens at 5:00 am and closes at midnight Monday to Saturday. On Sunday it opens at 8:00 am and closes at midnight.
  • Cash Machines (ΑΤΜ)

    Where can I find an ATM or a bank?

    At One Salonica there are 3 cash (ATM) machines. EUROBANK ATM is on Level 0, next to the Paradosiako store; ALPHA BANK ATM and NATIONAL BANK OF GREECE ATM are on Level -1, next to escalators.
  • Tax Free

    Do you have a Tax Free program?

    Yes, eligible tax free shoppers at One Salonica may get an immediate cash refund at our PREMIER Tax Free desk, located in the Puma store.

    What is the procedure for Tax Free shopping?

    Present your passport, the completed Tax Free form, and a valid Visa, MasterCard or Amex card and get your refund in cash (a cash fee may apply). Then, get your Tax Free form export validated and return it to Premier Tax Free within 30 days (use the prepaid envelope if available). Failure to return your export validated Tax Free form to Premier Tax Free within 30 days will result in a charge to your credit card of the full VAT amount.

    What stores participate in the tax free service?

    Participating stores in the tax free program: A.L.E., ADIDAS, ANASTASIADIS OPTICAL STORES, ATTRATIVO, BODYTALK, EXIS, GANT, GEOX, HAILYS, HOUSE & TRAVEL, LACOSTE, MARASIL, NAK, NAUTICA, NOTOS EXCLUSIVE, ONE OUTLET, OXFORD COMPANY, PINKO, POLO RALPH LAUREN, PUMA, SEPHORA, SPORTS ARENA, THE BOSTONIANS, ZILLY
  • Accessibility

    Do you have special accessibility facilities?

    Yes, One Salonica provides lifts that accommodate wheelchairs to access all floors. We also offer free parking for disabled permit-holders at the underground car park and we have 5 full-access unisex toilets, on Levels -1, +1 and +2. In addition, a limited number of wheelchairs are available at the Customer Information Desk (Level 1).
  • baby Changing

    Are there baby changing facilities?

    Yes, baby changing facilities are available in the WCs on Level 2.
  • baby Strollers

    Are baby strollers available in the mall?

    Yes, a limited number of baby strollers are available at the Customer Information Desk (Level 1), suggested for children to age 3.
  • Pets

    Are pets allowed?

    Small dogs, weighing up to 6kg, are permitted in the mall. However, they are not allowed in the food court (Level 2).
  • Restaurants

    Does One Salonica offer refreshment and dining options?

    Yes! On Level 2, you may enjoy an exceptional selection of restaurants in our Food Court, perfect for a drink, a coffee or tea, a light snack, a sweet indulgence or a full meal.
  • Εvents for Children

    Do you have activities for children?

    One Salonica loves little ones and we host exciting, special activities for kids throughout the year. Please visit the "What's On" section on our website and sign up for our newsletter for more details. And, children may enjoy our playground every day on Level 2.
  • Lost Property

    Where can I go if I lose something?

    For lost and found items please contact our Information Desk, on Level 0 or call us at 2310 545 489.
    You will need to provide the time and date an item went missing and give a detailed description of the item.
  • Return Policy

    Returns and exchanges are handled by each individual retailer, and subject to each retailer’s own policy. If you want to return or exchange an item you have purchased, please contact the relevant store.
  • Career

    I would like to work for One Salonica. What should I do?

    For vacancies within our storesplease send your CV to:work@onesalonica.com. Alternatively, you may directly contact the store which you are interested in.

    Does One Salonica Offer Work Experience And Internships?

    One Salonica offers work experience opportunities to students who would like to work in a dynamic working environment. However, the internship should be organized and coordinated by an educational institution. (ΑΕΙ, ΤΕΙ, ΙΕΚ)